Return Policy

Effective Date: September 22, 2026

At Bath Floor and More, we want you to be able to purchase our products with confidence. If you are not satisfied with your purchase, you may request a return or exchange within the applicable period described below.

1. Return and Exchange Period

You may request a return or exchange within 30 days of receiving your order.

The 30-day period applies to eligible products purchased from Bath Floor and More and is intended to provide sufficient time to inspect the product and decide whether you wish to keep it.

To ensure that your return or exchange request is accepted, the request must be submitted within the applicable 30-day period.

2. Eligible Returns and Exchanges

We accept returns and exchanges for eligible products, including products that you no longer wish to keep or that do not meet your expectations, provided the product satisfies the conditions described in this policy.

Returns or exchanges may also be requested when a product is:

• Damaged upon delivery

• Defective

• Incorrectly supplied

• Not as described on the product page

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery and provide relevant details or photographs where appropriate.

3. Condition of Returned or Exchanged Products

To be eligible for a return or exchange, products should be returned in a condition that allows us to inspect and process the request.

Where reasonably possible, products should be:

• Unused and in their original condition

• Returned with their original packaging and included accessories

• Returned with any manuals, components, or other items supplied with the product

• Protected appropriately during return shipment to prevent damage

Products that have been used, damaged, altered, or returned without necessary components may be subject to assessment before the return or exchange is accepted.

This does not limit any applicable statutory rights relating to defective, damaged, or incorrectly supplied products.

4. Exchange Policy

We accept exchanges for eligible products within 30 days of delivery.

If you would like to exchange an eligible product for another available product or variant, please contact our customer support team before sending the original product back.

The product being exchanged must meet the applicable return conditions described in this policy.

Depending on the replacement product selected:

• If the replacement product has a higher price, we may require payment of the price difference before the replacement is processed.

• If the replacement product has a lower price, the applicable price difference may be refunded.

• If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.

Exchange requests are subject to product availability.

For damaged, defective, incorrectly supplied, or not-as-described products, we will review the issue and provide the appropriate exchange or other applicable solution.

5. Return and Exchange Method

Returns and exchanges are accepted by mail.

Before sending a product back, please contact our customer support team to request return or exchange instructions. We will provide the information required to complete the process.

Please do not send a return or exchange to our business address unless we have specifically instructed you to do so.

6. Return and Exchange Shipping Costs

Bath Floor and More reimburses the return shipping cost for eligible returns and exchanges.

Customers should contact us before returning an item so that we can provide the applicable return or exchange instructions and confirm how the return shipping cost will be reimbursed.

There is no restocking fee for eligible returns or exchanges.

7. How to Request a Return or Exchange

To request a return or exchange, contact us within 30 days of receiving your order.

Please include:

• Your order number

• The name of the product you wish to return or exchange

• The reason for the return or exchange

• For exchanges, the replacement product or variant you would like

• Relevant photographs or other information where the product is damaged, defective, or incorrect

Our customer support team will review your request and provide the applicable instructions.

8. Return or Exchange Approval and Inspection

Once the returned product is received, it may be inspected to confirm that it meets the conditions of this Return & Exchange Policy.

If the product does not meet the applicable requirements, we may contact you to explain the issue and determine the appropriate next steps.

A return or exchange request does not automatically mean that the product has been accepted. The product must satisfy the applicable conditions of this policy.

9. Products Damaged, Defective, or Incorrectly Supplied

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us promptly.

We may request photographs or other information to help us assess the issue and determine the appropriate return or exchange procedure.

Eligible damaged, defective, or incorrectly supplied products may be returned or exchanged by mail in accordance with the instructions provided by our customer support team.

10. Exclusions and Exceptions

Certain products may be excluded from return or exchange where applicable due to their nature, condition, customization, hygiene considerations, or other legally permitted exceptions.

Any applicable exclusion will be communicated clearly before or at the time of purchase where required.

Nothing in this Return & Exchange Policy is intended to restrict any mandatory consumer rights that apply under applicable Dutch or European Union law.

11. Statutory Consumer Rights

This Return & Exchange Policy is provided in addition to, and does not replace, any mandatory rights available to consumers under applicable law.

Where statutory consumer rights provide protections that differ from this policy, those statutory rights will continue to apply.

12. Return & Exchange Policy and Merchant Center Information

Our return and exchange information is intended to remain consistent across our website and relevant Google Merchant Center settings.

The return period, exchange availability, return method, return shipping arrangement, and absence of a restocking fee should be accurately reflected wherever return or exchange information is displayed.

Google Merchant Center information should accurately match the return and exchange policy provided on the website.

13. Contact Us

If you have questions about returning an order or need assistance with the return process, please contact our customer support team during the stated support hours.

Business Information

Store Name: Bath Floor and More
Legal Business Name: Bath, Floor and more
Business Address: Diemerparklaan 52-54, 1087 GM Amsterdam, Netherlands
VAT No.: NL856525224B01
Phone: +31 62 189 3321
Email: info@bathfloorandmore.shop
Live Chat: Available 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)

Refund Policy

Effective Date: September 22, 2026

At Bath Floor and More, we aim to process eligible refunds clearly and within the timeframe stated in this policy. This Refund Policy explains when a refund may be issued, how refunds are processed, and when customers can expect the refunded amount.

1. Eligibility for a Refund

A refund may be issued when an eligible order or returned product meets the requirements of our applicable policies.

Refunds may apply to eligible returns, including situations where:

• You have returned an eligible product within the applicable return period.

• The product was damaged upon delivery.

• The product was defective.

• The wrong product was supplied.

• The product does not correspond with the product ordered or described on our website.

Eligibility for a refund may depend on the condition of the returned product and compliance with the applicable return requirements.

2. Refund After an Approved Return

Once an eligible returned product has been received and inspected, the refund will be processed when the return has been approved.

Refunds are issued to the original payment method used for the order, unless applicable law or the payment provider requires another method.

We do not charge a restocking fee for eligible returns.

3. Refund Processing Time

Once an eligible refund has been approved, Bath Floor and More will process the refund within 10 days.

After we process the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other payment service used for the original transaction.

The processing time controlled by the payment provider may therefore be different from the time required by Bath Floor and More to process the refund.

4. Return Shipping Costs

For eligible returns, Bath Floor and More reimburses the return shipping cost in accordance with our Return Policy.

Customers should contact us before returning an item so that the applicable return instructions and reimbursement process can be confirmed.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to verify the issue. Once the issue has been confirmed and the applicable return requirements have been completed, an eligible refund will be processed in accordance with this policy.

6. Refunds for Unavailable or Cancelled Orders

If an order cannot be fulfilled by Bath Floor and More and payment has already been received, the applicable amount will be refunded to the original payment method.

If an order is cancelled before fulfilment and a refund is due, the refund will be processed in accordance with the applicable cancellation and refund terms.

7. Partial Refunds

Where only part of an order is eligible for a refund, we may issue a refund for the eligible product or amount rather than the entire order.

Any applicable refund amount will be determined based on the circumstances of the order and the products concerned.

8. Refunds and Payment Methods

Refunds are normally returned through the payment method used for the original purchase.

Depending on the payment method used, the refund may be processed through the relevant payment provider, including:

• AfterPay

• PayPal

• Visa

• Mastercard

• Debit cards

• Credit cards

The time required for the refunded amount to appear in the customer's account may vary depending on the relevant payment provider.

9. Refund Not Received

If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank, card issuer, or payment provider.

If the refund remains unavailable after allowing sufficient processing time, please contact us so that we can assist you in checking the status of the refund.

10. Statutory Consumer Rights

Nothing in this Refund Policy is intended to restrict or exclude any mandatory consumer rights available under applicable Dutch or European Union law.

Where applicable law provides a customer with a right to a refund or another remedy that differs from this policy, the applicable legal right will continue to apply.

11. Clear and Consistent Refund Information

This Refund Policy is intended to provide customers with clear information about when refunds are available and when approved refunds are processed.

The information provided on our website should remain consistent with the refund and return information configured in Google Merchant Center and displayed elsewhere on the website. Google requires merchants to provide clear refund and return information and to keep that information consistent across their website and Merchant Center.

This policy is publicly accessible and does not require customers to log in, create an account, or provide personal information before viewing it, consistent with Google Merchant Center's return-policy accessibility requirements.

12. Contact Us

If you have a question about a refund or the status of a refund, please contact our customer support team using the contact details below.

Business Information

Store Name: Bath Floor and More
Legal Business Name: Bath, Floor and more
Business Address: Diemerparklaan 52-54, 1087 GM Amsterdam, Netherlands
VAT No.: NL856525224B01
Phone: +31 62 189 3321
Email: info@bathfloorandmore.shop
Live Chat: Available 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)