Frequently Asked Questions

1. What is Bath Floor and More?

Bath Floor and More is an online store operated by Bath, Floor and more, based in Amsterdam, Netherlands. We offer bathroom accessories and related products through our online store.

2. Where does Bath Floor and More operate?

We currently offer shipping throughout the Netherlands.

For more information, please see our Shipping Policy.

3. How can I contact Bath Floor and More?

You can contact us by email at info@bathfloorandmore.shop, by phone at +31 62 189 3321, or through our website's live chat.

Live Chat: Available 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CET

You can also visit our Contact Us page.

4. What payment methods do you accept?

We accept the following payment methods:

  • AfterPay

  • PayPal

  • Visa

  • Mastercard

  • Debit cards

  • Credit cards

The payment options available to you will be displayed during checkout.

5. Is shipping free?

Yes. We offer free shipping throughout the Netherlands.

For complete information about processing and delivery times, please see our Shipping Policy.

6. How long does delivery take?

Orders are generally processed within 1–2 business days.

Our order cutoff time is 4:00 PM CET. Orders are generally delivered within 3–5 business days after processing, resulting in an estimated total delivery time of 4–7 business days.

Actual delivery times may vary in certain circumstances.

7. Can I return my order?

Yes. Eligible products can be returned within 30 days of receiving your order.

Returns are made by mail.

Please review our Return Policy before sending an item back.

8. Do you charge a return fee?

No. Bath Floor and More reimburses the return shipping cost for eligible returns, and there is no restocking fee.

Please contact us before returning an item so we can provide the applicable return instructions and explain the return-shipping reimbursement process.

9. Can I return a product if I simply change my mind?

Yes. Our 30-day return policy applies to eligible products in general return situations, including when you no longer wish to keep an eligible product, provided the applicable return conditions are met.

Please see our Return Policy for the complete requirements.

10. What condition must a returned product be in?

Returned products should generally be unused and in their original condition, with original packaging, accessories, manuals, components, and other supplied items where applicable.

Products that have been used, damaged, altered, or returned without necessary components may be subject to assessment.

Mandatory statutory consumer rights are not affected.

11. What if I receive a damaged or defective product?

If your product arrives damaged or is defective, please contact us as soon as possible.

We may ask you to provide photographs or other information so that we can review the issue and provide the appropriate return instructions.

12. What if I receive the wrong product?

If you receive a product that differs from the product you ordered, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs of the product received so that we can review the issue.

13. How do I request a return?

Contact us within 30 days of receiving your order.

Please provide:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs or additional information when relevant

We will provide the applicable return instructions.

14. How long does a refund take?

Once an eligible refund has been approved, Bath Floor and More processes the refund within 10 days.

The time it takes for the money to appear in your account after processing can depend on your bank, card issuer, or payment provider.

For complete information, please see our Refund Policy.

15. How will I receive my refund?

Refunds are normally issued to the original payment method used for the order.

Depending on the payment method, the refund may be processed through the relevant payment provider.

16. What should I do if my refund has not appeared?

If we have confirmed that your refund has been processed but you have not received it, first check with your bank, card issuer, or payment provider.

If the refund remains unavailable after the applicable processing period, contact us at info@bathfloorandmore.shop so we can assist you.

17. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at info@bathfloorandmore.shop or through our available customer support channels.

Cancellation may depend on the status of your order and whether it has already been processed or dispatched.

Applicable statutory cancellation rights remain unaffected.

18. Where can I find your business information?

Our business information is publicly available on our website.

Legal Business Name: Bath, Floor and more
Store Name: Bath Floor and More
Business Address: Diemerparklaan 52-54, 1087 GM Amsterdam, Netherlands
VAT No.: NL856525224B01
Phone: +31 62 189 3321
Email: info@bathfloorandmore.shop

You can also visit our Legal Notice.

19. Where can I find your store policies?

You can review our policies using the following links:

These pages provide the detailed terms that apply to orders, delivery, returns, refunds, privacy, and use of our website.

20. How can I get help with an order?

For order-related assistance, contact us with your order number and a brief description of the issue.

Email: info@bathfloorandmore.shop
Phone: +31 62 189 3321
Live Chat: Available 24/7

Our customer support hours are Monday – Friday, 9:00 AM – 5:00 PM CET.

21. Is my personal information protected?

We handle personal information in accordance with our Privacy Policy.

We only request information that is necessary for applicable customer service, ordering, payment, delivery, and other legitimate business purposes.

22. Do the FAQ answers replace your policies?

No. This FAQ is provided to answer common customer questions in a convenient format.

Where there is a detailed requirement or condition, the applicable Shipping Policy, Return Policy, Refund Policy, Privacy Policy, Terms of Service, or Legal Notice should be consulted.

23. Do you have a physical business address?

Yes. Our business address is:

Bath, Floor and more
Diemerparklaan 52-54
1087 GM Amsterdam
Netherlands

24. When can I contact customer support?

Our customer support hours are:

Monday – Friday, 9:00 AM – 5:00 PM CET

Our live chat is available 24/7.

Email: info@bathfloorandmore.shop
Phone: +31 62 189 3321