Shipping Policy

Effective Date: September 22, 2026

At Bath Floor and More, we aim to provide a clear and reliable delivery experience for every order. This Shipping Policy explains where we deliver, how orders are processed, our delivery timeframes, and what you can expect after placing an order.

1. Shipping Coverage

We currently offer free shipping throughout the Netherlands.

There are no standard shipping charges for eligible deliveries within the Netherlands.

Any shipping conditions or exceptions that apply to a particular product will be clearly stated on the relevant product page before you place your order.

2. Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Our standard handling time is:

1–2 business days

Handling time is the period required to prepare and hand your order to the shipping carrier.

3. Order Cut-Off Time

Our standard order cut-off time is:

4:00 PM Central European Time (CET)

Orders placed before the applicable cut-off time will generally begin processing within our stated handling period.

Orders placed after the 4:00 PM CET cut-off time may be processed starting on the next business day.

The order cut-off time does not include weekends or applicable public holidays.

4. Transit Time

After an order has been handed to the shipping carrier, the standard transit time is:

3–5 business days

Transit time refers to the period between the order being handed to the carrier and its delivery to the customer.

5. Estimated Delivery Time

Our standard estimated delivery timeframe is:

4–7 business days

This estimate consists of:

  • Handling: 1–2 business days

  • Transit: 3–5 business days

  • Estimated total delivery: 4–7 business days

The estimated delivery timeframe is provided to help customers plan for delivery. Actual delivery may occasionally take longer due to circumstances outside our reasonable control, such as carrier delays, severe weather, public holidays, operational disruptions, or other unforeseen events.

We will not use a delivery estimate to exclude or restrict any mandatory consumer rights provided by applicable law.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review your delivery information before completing your order.

If you identify an incorrect address after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.

7. Order Tracking

Where tracking information is available for your shipment, it may be provided after the order has been dispatched.

Customers should use the tracking information provided to follow the progress of their delivery.

Carrier tracking information may take some time to become active after the shipment has been handed to the carrier.

8. Delivery Delays

Although we aim to meet the stated delivery timeframe, delivery may occasionally be delayed because of circumstances outside our reasonable control.

Examples may include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transport disruptions

  • Operational disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances affecting transportation

If a significant delivery issue occurs, please contact our customer support team so that we can assist.

Under applicable Dutch consumer law, customers retain their statutory rights concerning delivery. Dutch online retailers must inform customers in advance where, how, and when products will be delivered, and statutory rules apply where an agreed delivery period is not met.

9. Risk During Delivery

For consumer purchases, Bath Floor and More remains responsible for the product until it has been delivered to the customer or to a third party designated by the customer, except where applicable law provides otherwise.

Nothing in this Shipping Policy limits any mandatory consumer protection rights concerning delivery, loss, or damage.

10. Shipping Information and Merchant Center

The shipping information provided on this website is intended to give customers clear information about our shipping service.

Our standard shipping information is:

Shipping Destination: Netherlands
Shipping Cost: Free
Order Cut-Off Time: 4:00 PM CET
Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Delivery Time: 4–7 business days

This information should correspond with the shipping settings and product data submitted to Google Merchant Center.

Google requires shipping settings or shipping costs for products shown to customers in the Netherlands, and Google also recommends that handling and transit times shown on the website match the Merchant Center shipping settings.

11. Changes to Shipping Information

We may update this Shipping Policy when necessary to reflect changes to our shipping arrangements, delivery services, or applicable legal requirements.

Any updated information will be published on this page with the applicable effective date.

12. Customer Support

If you have questions about your shipment, delivery timeframe, or order status, please contact our customer support team using the details below.

Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CET

13. Business Information

Store Name: Bath Floor and More
Legal Business Name: Bath, Floor and more
Business Contact: +31 62 189 3321
Business Email: info@bathfloorandmore.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: Diemerparklaan 52-54, 1087 GM Amsterdam, Netherlands
VAT No.: NL856525224B01
Time Zone: Central European Time (CET)