Refund Policy

Effective Date: September 22, 2026

At Bath Floor and More, we aim to process eligible refunds clearly and within the timeframe stated in this policy. This Refund Policy explains when a refund may be issued, how refunds are processed, and when customers can expect the refunded amount.

1. Eligibility for a Refund

A refund may be issued when an eligible order or returned product meets the requirements of our applicable policies.

Refunds may apply to eligible returns, including situations where:

  • You have returned an eligible product within the applicable return period.

  • The product was damaged upon delivery.

  • The product was defective.

  • The wrong product was supplied.

  • The product does not correspond with the product ordered or described on our website.

Eligibility for a refund may depend on the condition of the returned product and compliance with the applicable return requirements.

2. Refund After an Approved Return

Once an eligible returned product has been received and inspected, the refund will be processed when the return has been approved.

Refunds are issued to the original payment method used for the order, unless applicable law or the payment provider requires another method.

We do not charge a restocking fee for eligible returns.

3. Refund Processing Time

Once an eligible refund has been approved, Bath Floor and More will process the refund within 10 days.

After we process the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other payment service used for the original transaction.

The processing time controlled by the payment provider may therefore be different from the time required by Bath Floor and More to process the refund.

4. Return Shipping Costs

For eligible returns, Bath Floor and More reimburses the return shipping cost in accordance with our Return Policy.

Customers should contact us before returning an item so that the applicable return instructions and reimbursement process can be confirmed.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to verify the issue. Once the issue has been confirmed and the applicable return requirements have been completed, an eligible refund will be processed in accordance with this policy.

6. Refunds for Unavailable or Cancelled Orders

If an order cannot be fulfilled by Bath Floor and More and payment has already been received, the applicable amount will be refunded to the original payment method.

If an order is cancelled before fulfilment and a refund is due, the refund will be processed in accordance with the applicable cancellation and refund terms.

7. Partial Refunds

Where only part of an order is eligible for a refund, we may issue a refund for the eligible product or amount rather than the entire order.

Any applicable refund amount will be determined based on the circumstances of the order and the products concerned.

8. Refunds and Payment Methods

Refunds are normally returned through the payment method used for the original purchase.

Depending on the payment method used, the refund may be processed through the relevant payment provider, including:

  • AfterPay

  • PayPal

  • Visa

  • Mastercard

  • Debit cards

  • Credit cards

The time required for the refunded amount to appear in the customer's account may vary depending on the relevant payment provider.

9. Refund Not Received

If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank, card issuer, or payment provider.

If the refund remains unavailable after allowing sufficient processing time, please contact us so that we can assist you in checking the status of the refund.

10. Statutory Consumer Rights

Nothing in this Refund Policy is intended to restrict or exclude any mandatory consumer rights available under applicable Dutch or European Union law.

Where applicable law provides a customer with a right to a refund or another remedy that differs from this policy, the applicable legal right will continue to apply.

11. Clear and Consistent Refund Information

This Refund Policy is intended to provide customers with clear information about when refunds are available and when approved refunds are processed.

The information provided on our website should remain consistent with the refund and return information configured in Google Merchant Center and displayed elsewhere on the website. Google requires merchants to provide clear refund and return information and to keep that information consistent across their website and Merchant Center.

This policy is publicly accessible and does not require customers to log in, create an account, or provide personal information before viewing it, consistent with Google Merchant Center's return-policy accessibility requirements.

12. Contact Us

If you have a question about a refund or the status of a refund, please contact our customer support team using the contact details below.

Business Information

Store Name: Bath Floor and More
Legal Business Name: Bath, Floor and more
Business Address: Diemerparklaan 52-54, 1087 GM Amsterdam, Netherlands
VAT No.: NL856525224B01
Phone: +31 62 189 3321
Email: info@bathfloorandmore.shop
Live Chat: Available 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)