Effective Date: September 22, 2026

At Bath Floor and More, we aim to provide a secure, convenient, and straightforward payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, payment security, payment verification, and other matters relating to payments made through our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit Card

  • Debit Card

  • Buy with Shop

  • Google Pay

The payment methods available to you may depend on your device, location, browser, order, or the availability of the applicable payment service.

All available payment options will be displayed during checkout.

2. Payment Processing

When you place an order with Bath Floor and More, your selected payment method is used to process the total amount shown during checkout.

Payments may be processed through third-party payment service providers. These providers may process relevant payment and transaction information to:

  • Authorise and process your payment

  • Confirm the payment status of your order

  • Complete the transaction

  • Prevent fraudulent or unauthorised transactions

  • Maintain payment security

  • Comply with applicable legal and regulatory requirements

Payment processing may occur directly through the applicable payment provider rather than through systems operated by Bath Floor and More.

3. Credit and Debit Card Payments

When paying by credit card or debit card, you may be required to provide the payment information requested during checkout.

Your card payment may be subject to authorisation by your card issuer or payment provider.

For security reasons, a transaction may be declined or require additional verification if the payment provider cannot authorise the transaction.

Bath Floor and More does not require the retention of complete payment card information when such information is handled directly by the applicable payment provider.

4. Buy with Shop

Where available during checkout, customers may use Buy with Shop as a payment option.

The availability and operation of Buy with Shop may depend on the applicable service, customer account, device, location, and other requirements established by the payment service.

Any information required to complete the payment may be processed by the applicable payment service provider according to its own terms and privacy practices.

5. Google Pay

Where available during checkout, customers may use Google Pay to complete their purchase.

Google Pay transactions may be subject to Google's applicable payment requirements, verification procedures, and security measures.

The availability of Google Pay may depend on your device, browser, location, account, and other conditions established by Google or the applicable payment service.

Customers should review the applicable Google Pay terms and privacy information for details regarding the processing of payment information by Google.

6. Payment Authorisation

By submitting an order and selecting a payment method, you authorise the applicable payment provider to process the payment for the amount shown at checkout.

An order may only be processed once the required payment has been successfully authorised or confirmed.

If your payment is declined, unsuccessful, cancelled, or cannot be authorised, we may be unable to process or dispatch the order until a valid payment has been successfully completed.

7. Order Total

The total amount payable for your order will be displayed before you complete your purchase.

Depending on your order, the total may include:

  • Product price

  • Applicable VAT or taxes

  • Delivery or shipping charges, where applicable

  • Other charges clearly displayed during checkout

You should review your order details and the final amount carefully before submitting your payment.

8. Payment Security

We take reasonable technical and organisational measures to protect payment-related information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Our website uses secure connections where personal or payment-related information is transmitted.

Payment information may also be processed through third-party payment providers that maintain their own security systems and safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Payment Verification and Fraud Prevention

To protect our customers and business, payments may be subject to verification and fraud-prevention checks.

We may use relevant transaction, order, and technical information where reasonably necessary to identify or prevent:

  • Fraudulent transactions

  • Unauthorised payments

  • Suspicious activity

  • Payment abuse

  • Other activity that may compromise the security of our website or customers

If additional verification is required, an order may be delayed until the verification process has been completed.

10. Payment Errors

If an error occurs while making a payment, please first check whether the transaction was successfully completed before attempting to place the order again.

If you are unsure whether your payment was successful, please contact our customer support team with your order information.

For your security, please do not send your full payment card number, card security code, password, or other sensitive payment credentials through email, live chat, contact forms, or other customer-service channels.

11. Payment Confirmation

After you successfully place an order, the payment status may be recorded and associated with your order.

Payment confirmation may depend on information received from the applicable payment provider.

If payment cannot be confirmed, your order may remain pending or may not be processed until payment has been successfully verified.

12. Currency and Pricing

Product prices and the applicable currency will be displayed on our website and during checkout.

Any applicable VAT, taxes, shipping charges, or other costs will be displayed before you complete your purchase where required.

Your bank, card issuer, payment provider, or digital payment service may apply its own currency conversion or transaction charges. Bath Floor and More does not control fees independently imposed by these third parties.

13. Third-Party Payment Services

Some payment transactions may be handled by third-party payment service providers.

Third-party providers may process payment and personal information according to their own terms, conditions, privacy policies, and security practices.

We recommend reviewing the applicable provider's privacy information if you use a third-party payment service.

Bath Floor and More's Privacy Policy explains how personal information may be processed in connection with payments and orders.

14. Payment Information and Privacy

We may process information necessary to manage and maintain payment and order records, including:

  • Customer name

  • Billing information

  • Order details

  • Order value

  • Payment status

  • Transaction information

  • Information required to resolve payment or order issues

Payment card details may be processed directly by the applicable payment provider.

We do not sell customers' personal information.

Where third-party payment providers process information on our behalf, information is shared only as reasonably necessary to provide payment and related services, prevent fraud, maintain security, and meet applicable legal requirements.

15. Failed or Declined Payments

If a payment is declined or fails to complete, you may be able to try the payment again using an available payment method.

An unsuccessful payment does not necessarily mean that an order has been successfully placed.

If you receive an order confirmation but believe your payment has not been completed correctly, please contact us so that we can review the order and payment status.

16. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us as soon as possible.

We will review the relevant order and transaction information and, where appropriate, assist with resolving the issue.

17. Changes to Payment Methods

We may add, remove, or change the payment methods available through our website from time to time.

The payment options available at the time you place your order will be displayed during checkout.

Changes to available payment methods will not affect payments that have already been successfully processed, except where otherwise required by applicable law.

18. Payment Disputes

If you have a question or concern regarding a payment, we encourage you to contact us first so that we can review the transaction and assist you.

When contacting us, please provide your order number and sufficient information for us to identify the relevant transaction.

For your protection, do not provide complete card numbers, security codes, passwords, or other confidential payment credentials.

19. Contact Us

If you have any questions about this Payment Policy, an available payment method, or a payment associated with your order, please contact us using the information below.

Business Information

Store Name: Bath Floor and More
Legal Business Name: Bath, Floor and more
Business Contact: +31 62 189 3321
Business Email: info@bathfloorandmore.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: Diemerparklaan 52-54, 1087 GM Amsterdam, Netherlands
VAT No.: NL856525224B01
Time Zone: Central European Time (CET)